You may need to use the scroll bar to move to the far right of the page to access the Next button.
Click the Next button, located on the far right near the top or bottom of the service request.Optional: In the Attachments section, click the Add Attachment button to include a file with this service request.Optional: In the Problem Details section, enter any additional information about issue.TIP: Enter any specific error messages or codes at the beginning of this field. Scroll down to the Problem Summary section and enter a brief statement about the issue you are experiencing.On the Create Service Request: Identify Problem page, perform the following:.If you are not presented with the option to Select Request Type, continue to the next step. When the Select Request Type section appears, select Dragon Medical.When the iSupport Home page appears, locate the How can we Help you group and click the Create Service Request link.
Note: If you do not have an iSupport account, you can easily create one by clicking the link Click here for registration information, and then follow the steps under How to Self-Register.
Login using your iSupport User ID and Password credentials.Launch your Internet Browser and navigate to.Perform the following to create a Dragon Medical Request for Service: Requests submitted outside of business hours are generally processed on the next business day.Ĭlick the play button on the following eTIPS video image to learn how to submit a Dragon Medical service request by using Nuance's iSupport website. Please note: Service Requests submitted via iSupport during normal business hours (Monday through Friday 8 am to 5 pm Eastern time) are normally processed within 1 hour. However, once you complete a service request in iSupport, you can easily continue working while a Nuance analyst reviews the request and works on a solution. Submitting a service request in iSupport takes approximately one minute, which is about the same amount of time as calling directly.
Using Nuance's iSupport website to submit service requests can save you considerable time. Right now, Nuance is offering an Early Bird Special for those who register by February 17, 2012.Ĭlick here to read an eTIPS article providing more information about Conversations Healthcare 2012, or click the Register Now button to go directly to the Nuance Healthcare Conversation 2012 website and learn about our Early Bird Special!ĭid you know you can create Dragon Medical Request for Service by using Nuance's iSupport website? This year’s conference will be held at the luxurious ARIA Resort in Las Vegas, Nevada from April 22 - 25, 2012. Nuance is excited to announce that registration is now open for Nuance Healthcare's 2012 User Conference, Conversations Healthcare 2012. At Nuance Healthcare we are giving clinicians back their voice - allowing them to capture both structured information and the unique patient story, the narrative, in the easiest way possible - just by speaking.Ĭlick the play button on the following video image for a brief demonstration about Nuance Healthcare's cutting-edge Clinical Language Understanding (CLU) technology, "Your Voice - Now Understood."
Nuance is pleased to present you with this edition of e TIPS where you will find tips about:ĮTIP 1: How to create a Dragon Medical Request for Service by using Nuance's iSupport website.ĮTIP 2: How to resolve the error, “ 1330 / 266…invalid digital signature…WinVerifyTrust,“ that may occur during a Dragon Medical client software installation.ĮTIP 3: How to resolve an error that may occur when trying to create and save an Acoustic and Language Model Optimizer task in Dragon Medical Enterprise Edition (DMEE).ĮTIP 4: How to resolve the error, "Server Unavailable," that may occur when attempting to login to the Dragon Medical Enterprise Network Edition.ĭid you know as healthcare organizations rollout and implement clinical documentation within the electronic health record (EHR) it is critical to support the capture of both structured and unstructured information? Today, structured information is captured through templates and checkboxes within the EHR, whereas unstructured information (unique, detailed patient notes) oftentimes require clinicians to type copious amounts of information. Dragon Medical eTIPS from Nuance Healthcare Solutions